Grievance Redressal & Misuse Policy
Entity: Perfection Consulting India Private Limited � Website:Last Updated: December 2025
1. Purpose
This policy explains how users can raise complaints, request corrections, and report misuse, fraud, or suspicious activity.
It also helps ensure transparency and compliance aligned with consumer protection and platform guidelines.
2. How to Raise a Grievance
- Full Name
- Registered Mobile Number / Email
- Service name and order/transaction reference (if any)
- Issue description + proof/screenshots (if applicable)
3. Resolution Timeline
- Initial acknowledgement: within 48 business hours.
- Resolution target: within 7�10 business days depending on complexity.
- Cases involving banks/PGs/authorities may take longer due to external timelines.
4. Misuse, Fraud & False Disputes
Important: Any fraudulent activity, fake documents, impersonation, or false payment disputes/chargebacks may
lead to evidence submission to banks/PGs and legal remedies under applicable laws.
- We maintain service logs, call/email/WhatsApp records, and timestamps for verification.
- Evidence may be shared with payment gateways/banks for dispute handling.
- We may cooperate with lawful investigations by authorities.
5. Customer Responsibilities
- Provide correct details and valid documents.
- Stay reachable for verification and approvals.
- Do not share OTP/passwords with any third party.
- Do not submit fake documents or raise false disputes.